Cancellation & Refund

No Returns or Refunds

* We do not accept returns or offer refunds for any products once sold.
* We request you to review your cart and details carefully before confirming the purchase.
 
Damaged or Defective Items

In the event that your item arrives damaged or defective, please follow these steps:
1. Contact Customer Service
Reach out to our support team within 48 hours of receiving your order. You can email us at avoura.official@gmail.com or contact us via Instagram. Please include:
    * Your name
    * Order number
    * An unboxing video
    * Details about the issue
2. Return Authorization
After evaluating your claim, we’ll determine whether a return is applicable and provide authorization as needed.

Replacement or Store Credit
After we receive and inspect the damaged item, we will either:
    * Send a replacement
    * If the item is no longer available, issue store credit equivalent to the original purchase amount within 3-7 days.
Items Not Eligible for Return
The following items cannot be returned or refunded:
* Items damaged through improper use, negligence, or lack of care.
* Complimentary items given during promotional events
Store Credit
If you receive store credit instead of a replacement:
* It can be used on future purchases at our online store.
* It will be valid for 3 months from the date of issuance.
If you have any further questions or need assistance with your return or exchange, please don't hesitate to reach out to our customer service team. We’re happy to help!