Privacy Policy

At Avoura (accessible at avoura.co.in), we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

 

To provide you with a seamless shopping experience, we collect two types of information:

A. Personal Information When you make a purchase, sign up for our newsletter, or contact us, we may collect:

• Name

• Billing and Shipping Address

• Email Address

• Phone Number

• Payment Details (Note: We do not store your credit/debit card numbers. All transactions are processed through secure third-party payment gateways).

B. Non-Personal Information When you browse our store, we automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

• Order Fulfillment: To process and deliver your jewelry orders and send you order confirmations and shipping updates.

• Customer Support: To respond to your inquiries, returns, or refund requests.

• Marketing (Optional): With your permission, we may send you emails about our new collections, exclusive offers, and other updates. You can opt out at any time.

• Site Improvement: To analyze website traffic and improve our website design and product offerings.

 

3. Third-Party Disclosure

 

We value your privacy and do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

However, we may share data with trusted third parties who assist us in operating our website and conducting our business, such as:

• Logistics Partners: (e.g., Shiprocket, Delhivery) to deliver your products.

• Payment Gateways: (e.g., Razorpay, PhonePe, Stripe) to process secure payments.

• Analytics Tools: (e.g., Google Analytics) to understand website performance.

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

4. Cookies

 

Our website uses "cookies" to enhance your experience. Cookies are small files that allow us to recognize your browser and capture certain information. We use cookies to:

• Remember items in your shopping cart.

• Understand and save your preferences for future visits.

• Compile aggregate data about site traffic.

You can choose to turn off cookies through your browser settings, but this may affect your ability to use some features of our site (such as the shopping cart).

 

5. Data Security

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our website is encrypted using SSL (Secure Socket Layer) technology to ensure your data is transmitted safely.

 

6. External Links

 

Our website may contain links to other websites. We are not responsible for the privacy practices or content of other sites. We encourage you to read the privacy statements of any external site you visit.

 

7. Changes to This Policy

 

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. Please review this page frequently to stay updated.

 

8. Contact Information

 

If you would like to access, correct, amend, or delete any personal information we have about you, or if you simply want more information, please contact us at:

• Email: avoura.official@gmail.com

• Phone: +91 96259 77425

• Mailing Address: F-6, Jangpura Ext. Jangpura South Delhi DELHI 110014